Insights
Practical notes on AI at work
Short, concrete pieces on workflows, adoption, automation and when AI is genuinely worth using. We publish only what we use in our own work.
2026-01-15 · 5 min read
Start with the problem, not the AI
Most AI projects stall because they begin with a tool instead of a workflow. This is the sequence we use to decide what a process actually needs.
2026-02-10 · 6 min read
How to run a Microsoft 365 Copilot pilot
Copilot licences alone rarely change how work gets done. A pilot works when it is tied to specific tasks, a defined group and an honest evaluation.
2026-09-14 · 5 min read
When AI is not the answer: fixing workflows first
Some of the most valuable work we do ends with a recommendation to not use AI. Here is how to recognise those situations and what usually works better.
2026-09-14 · 6 min read
AI agents in customer support: where they help and where they don't
Support is one of the few areas where AI agents can earn their keep quickly, but only when the knowledge, scope and escalation paths are in order first.